PKR88 Privacy Policy — How We Look After Your Data

1 Who We Are

PKR88 is an online gaming and entertainment platform operating at pkr88.onl. When this Privacy Policy refers to "PKR88", "we", "us", or "our", it means the PKR88 platform and its operating team responsible for the website, gaming products, and customer services available to players in Pakistan.

For the purposes of this policy, PKR88 acts as the data controller — meaning we determine the purposes and means of processing the personal data you provide when registering and using the platform. If you have any questions about how your data is handled, you can reach our support team via the contact details provided in Section 12.

This Privacy Policy applies to all services offered under the PKR88 brand, including the website at pkr88.onl, casino games, slots, sports betting, bingo, live casino products, deposit and withdrawal services, and any customer communications you exchange with us. It should be read alongside the Terms and Conditions and the Responsible Gaming guidelines.

2 Data We Collect

PKR88 collects personal data through several channels — primarily when you register an account, make a deposit or withdrawal, contact support, or interact with the platform. Below is a breakdown of the types of information we collect and why we need them.

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data as part of standard account operations. Where identity documents such as a CNIC copy are submitted for KYC verification, these are handled with the highest level of care and stored securely.

Some data is collected automatically when you browse the PKR88 platform — for example, technical data gathered through cookies and server logs. This helps us understand how the platform is being used and maintain security. See Section 5 for full details on cookies.

3 How We Use Your Data

PKR88 uses personal data for specific, clearly defined purposes. We do not use your data in ways that go beyond what is described in this policy without first informing you. The primary purposes for which we process your personal data are as follows:

• Account management: Creating, verifying, and maintaining your PKR88 player account, including identity verification (KYC) as required by responsible platform operations.
• Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, cards, and other supported payment methods.
• Platform security: Detecting and preventing fraud, money laundering, account takeover attempts, and other prohibited activities outlined in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of interactions for quality assurance and follow-up purposes.
• Responsible gaming: Monitoring gameplay patterns that may indicate problem gambling and, where appropriate, applying safeguards such as deposit limits or self-exclusion in line with our Responsible Gaming commitments.
• Platform improvement: Analysing usage data in aggregate to improve game performance, website speed, navigation, and the overall player experience.
• Marketing communications: Sending you relevant promotions, bonus offers, and platform updates — but only where you have opted in or where we have a legitimate interest. You can opt out at any time through your account notification settings.
• Legal compliance: Fulfilling our obligations under applicable laws and responding to lawful requests from authorities.

PKR88 does not use automated decision-making processes — including profiling — that produce legal or similarly significant effects on individual players without human review. Where automated systems flag an account for review (for example, for suspected fraud), a member of our team carries out a manual assessment before any action is taken.

4 Legal Basis for Processing

PKR88 processes personal data on the following legal grounds depending on the purpose of the processing:

• Contractual necessity: Processing your identity, contact, and payment data is necessary to fulfil the contract between you and PKR88 — i.e., to operate your account and provide the gaming services you signed up for.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and internal analytics are carried out on the basis of legitimate interests. We apply a proportionality test to ensure these interests do not override your privacy rights.
• Legal obligation: Identity verification and record-keeping may be required to comply with applicable laws. In such cases, processing is necessary to meet legal obligations.
• Consent: Where we send optional marketing communications or use non-essential cookies, we rely on your consent. You can withdraw consent at any time without affecting the legality of processing that occurred before withdrawal.

5 Cookies & Tracking

PKR88 uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences, and analyse how the site is used.

• Essential cookies: Required for core platform functions such as maintaining your login session, keeping your bet slip active, and ensuring secure payment flows. These cannot be disabled without breaking platform functionality.
• Performance cookies: Used to understand how players navigate the site — for example, which pages are visited most, where users encounter errors, and how long sessions last. This data is anonymised and used to improve the platform.
• Functionality cookies: Remember your preferences such as language settings, game display options, and notification choices so you do not need to re-enter them on each visit.
• Analytics cookies: PKR88 uses standard web analytics tools to track aggregate user behaviour. This helps us understand overall platform health without identifying individual users.

When you first visit PKR88, a cookie consent notice gives you the option to accept or decline non-essential cookies. Essential cookies are always active. You can also manage cookies through your browser settings at any time — most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the performance of the PKR88 platform.

6 Data Sharing

PKR88 does not sell, rent, or trade your personal data with external organisations for their own commercial or marketing purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment details are shared with our integrated payment partners — including those facilitating JazzCash, Easypaisa, Raast, bank transfer, and card transactions — solely to process your deposits and withdrawals in PKR.
• Identity verification providers: Where KYC checks are required, your identity documents may be processed by a trusted third-party verification service acting on PKR88's behalf under strict data processing terms.
• Game providers: When you play a game developed by a third-party studio, basic session data (such as your player ID and game activity) is shared with that provider to enable gameplay, resolve disputes, and calculate winnings.
• IT and infrastructure providers: PKR88 uses cloud hosting and IT service providers to operate the platform. These providers have access to data only as needed to deliver their contracted services and are bound by data protection obligations.
• Legal and regulatory authorities: Where required by applicable law, court order, or a lawful request from a government authority, PKR88 may disclose personal data. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving PKR88, player data may be transferred as part of that transaction. You would be notified in advance of any such transfer and given the option to delete your account.

All third parties with whom PKR88 shares personal data are required to handle that data securely and in accordance with this Privacy Policy. We do not permit them to use your data for their own marketing purposes.

7 Data Retention

PKR88 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. When data is no longer needed, it is securely deleted or anonymised.

• Active accounts: Personal data associated with an open and active account is retained for the full duration that the account remains open, plus a period after closure to handle any disputes, chargebacks, or legal enquiries.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum period in line with standard financial record-keeping practices.
• KYC documents: Identity verification documents submitted for account verification are retained for the period required and then securely deleted or anonymised.
• Support communications: Records of customer support interactions are retained for a reasonable period to allow follow-up and to support dispute resolution.
• Inactive accounts: Where an account has been inactive for an extended period, PKR88 may contact you to confirm whether you wish to keep the account open. After a further period of inactivity with no response, the account may be closed and data anonymised, subject to legal retention requirements.

If you request deletion of your account, PKR88 will action that request promptly. Some data may be retained beyond your deletion request where there is a legal obligation to do so — for example, financial transaction records. In such cases, the retained data will be used only for the legally required purpose and will not be used for any other processing activity.

8 Security

PKR88 takes the security of your personal data seriously. We implement a combination of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• All data transmitted between your device and the PKR88 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar — this confirms your connection is encrypted.
• Payment data processed through JazzCash, Easypaisa, Raast, and card networks is handled through PCI-compliant payment infrastructure. Full card numbers are not stored by PKR88.
• Access to personal data within PKR88's internal systems is restricted on a need-to-know basis. Staff with access to player data are trained on data protection responsibilities.
• Systems are monitored continuously for suspicious activity. Automated fraud detection tools flag unusual login patterns, rapid withdrawal requests, and other indicators of account compromise.
• Regular security assessments are conducted to identify and address potential vulnerabilities in the platform.

While PKR88 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your PKR88 account, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

9 Your Data Rights

As a PKR88 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team — no unnecessary barriers will be placed in your way.

To exercise any of these rights, contact PKR88 support through live chat or via the email address listed in Section 12. We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to protect the security of your account.

10 Children & Underage Players

PKR88 is strictly an adult platform. No person under the age of 18 is permitted to register an account, make a deposit, or use any gaming service on the platform. We do not knowingly collect personal data from anyone under 18 years of age.

Where PKR88 becomes aware that personal data has been collected from an underage individual, we will delete that data promptly, close the associated account, and return any deposited funds where it is practically possible to do so.

11 Changes to This Policy

PKR88 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements in our data handling practices. The "Last Updated" date at the top of this page and in the updated badge above will always reflect the most recent revision.

Where changes are material — meaning they significantly affect how your personal data is processed or your rights in relation to it — PKR88 will notify you in advance through a platform notification, email to your registered address, or a prominent notice on the website. Minor clarifications and formatting updates may be made without advance notice.

Continued use of the PKR88 platform after a notified change has taken effect constitutes your acceptance of the updated Privacy Policy. If you do not agree to any updated version, please stop using the platform and contact support to close your account. Your remaining balance will be processed in accordance with the withdrawal procedures in the Terms and Conditions.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PKR88 handles your personal data, please get in touch with our support team. We are available 24/7 via live chat on the PKR88 website and by email.

• Live Chat: Available directly on the PKR88 website — click the chat icon to connect with a support agent instantly.
• Email: [email protected] — for privacy-related requests, please include "Privacy Request" in your subject line so your message is routed to the right team.
• Response time: We aim to respond to all privacy-related queries within 5 business days. Complex data access or deletion requests may take longer, and we will keep you updated on the progress.

When contacting us about a data rights request, please include your registered email address and, if applicable, your PKR88 account username so we can locate your records quickly. We may ask you to verify your identity before processing requests that involve accessing or deleting personal data, to ensure we are dealing with the actual account holder.

For general platform support — including account issues, payment queries, or game-related questions — visit the FAQ page for quick answers, or reach out to our support team directly via live chat.